Privacy Policy

Updated on: 6 March 2024.

OUR COMMITMENT TO YOU

At Lifepin, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.

We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.

Our commitment to privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that our decisions are taken with the utmost respect for your privacy.

Our commitment to transparency. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we’re doing our best to write our Privacy Policy and related documents in plain language. We actually want you to read our policies and understand our privacy practices!

Our commitment to security. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

Who we are;

The App and Sites are operated by the "Lifepin" which is the controller of personal information collected and processed through the Lifepin App and Sites.

1. COLLECTION OF INFORMATION.

Registration Information

When you download the App and create an account (“Account”), we may collect certain information (“Registration Information”) about you, such as:

  1. Name;
  2. Email address;
  3. Mobile number;
  4. Gender;
  5. Faith;
  6. Health Condition;
  7. Culture;
  8. Education;
  9. Marital Status;
  10. Height and Body Type;
  11. Genotype;
  12. HIV Status;
  13. Children;
  14. Libido;
  15. Pictures;
  16. Country; and

Once you register, you won’t be able to change important information such as height, Hiv status, Genotype and gender on the Lifepin platform, unless you reach out to our support team. It is your responsibility to ensure that your account details are accurate from signup. The information we collect helps to enhance the App and verify our Users.

2. WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to websites, apps, events and other services we operate under the brand Lifepin. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy -- not this Privacy Policy -- applies.

3. USE OF YOUR INFORMATION.

Our main goal is to ensure your experience on Lifepin is an enjoyable one. In order to deliver an enjoyable experience to you, we may use your Registration and other information to:

  1. offer you our services and features;
  2. contact you with information about the App (e.g., updates and new features);
  3. personalise the App/Sites and the content we deliver to you;
  4. conduct research and analytics about how you use and interact with the App/Sites;
  5. to test new technologies and processes designed to enhance and improve the App/Sites;
  6. resolve disputes, troubleshoot problems and to enforce our Terms & Conditions;
  7. investigate fraud, protect our legal rights, and to enforce our Terms & Conditions;
  8. to send you information about the promotions and offers we have available (e.g., specify the types of goods/services/offers to be provided via direct marketing) by direct marketing or other modes of communication - if you’ve signed up for our communications or otherwise told us it’s OK. We will not use your information in email direct marketing unless you give us your consent during the Account creating process or via Settings in the App (you can withdraw from marketing at any time via Settings in the App or by using the opt-out mechanisms and links provided in each message); and
  9. protect our Users and third parties from harm.

Information we receive from others

In addition to the information you may provide us directly, we receive information about you from others, including:

  1. Users

    Users may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.

  2. Social Media

    You may decide to share information with us through your social media account, for instance if you decide to create or log into your Lifepin account via your social media or other account (e.g., Facebook, Google or Apple) or to upload onto our services information, such as photos from one of your social media accounts (for example, Facebook or Instagram).

  3. Other Partners

    We may receive information about you from our partners where our ads are published on a partner’s service (in which case they may pass along details on a campaign’s success). Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our users’ safety and security.

Information generated or automatically collected when you use our services

When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details.

  1. Usage Information

    Using the services generates data about your activity on our services, for instance how you use them (for example, when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other users (for example, users you connect and interact with, and when you matched and exchanged messages with them).

  2. Device Information

    We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’ settings and, in some cases, disable entirely), and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.

  3. Information collected by cookies and similar technologies:

    We use and may allow others to use cookies and similar technologies (for example, web beacons, pixels and SDKs) to recognize you and/or your device(s).

    Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including OkCupid, do not currently respond to DNT signals.

  4. Other information with your consent:

    1. Precise geolocation data:If you give us your consent, we can collect your precise geolocation (latitude and longitude) from your device. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it, and our services that rely on precise geolocation may not be available to you.

      Photo Verification data:If you choose to participate in our Photo Verification feature, we collect your face geometry data, which may be considered biometric data in some jurisdictions, to verify that you’re the real you.

      Other information:We may collect other information with your permission, such as photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services), NIN or International passport for Nigerians overseas albeit holding Nigerian identities.

Our Matching Algorithms

Lifepin’s mission is to help you find your ideal partner and ensure a fulfilling experience on our platform. We have developed matching algorithms to predict your compatibility with other users so we can show you people we think are a good match for you. We use different indications based on users’ profiles on our app (for example, how you swipe or whether you match with someone). We use these indications to recommend the most relevant profiles to everyone to maximise everyone’s chances of finding meaningful connections on our apps. Our matching algorithms are based on a range of factors and use machine learning to rank profiles for you to maximise your chance of finding compatible matches. We use the following data about you and other users to predict your compatibility with others and generate profile recommendations: the information you provide us about yourself in your profile such as age, distance or gender so we can show you people who are appropriate and are more likely to like you back; information about how you interact with our app to suggest to you people who are active and available to meet new people; and your device coordinates, which are necessary to understand your proximity to other members. Where you have included sensitive information in your profile, such as information about your beliefs, the processing of this information is based on your voluntary and explicit consent.

4. HOW WE USE INFORMATION.

The main reason we use your information is to deliver and improve our services. Additionally, we use your information to help keep you and our community safe, and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.

A. Information we receive from others

  1. Create and manage your account
  2. Provide you with customer support and respond to your requests
  3. Communicate with you about our services
  4. Personalize pricing, offer discounts and other promotions, and complete your transactions
  5. Administer sweepstakes and contests

B. To help you connect with other users

  1. Recommend you to other users and recommend other users to you
  2. Show users’ profiles to one another
  3. Enable users to search for and connect with users

C. To provide offers and operate advertising and marketing campaigns

  1. Perform and measure the effectiveness of advertising campaigns on our services and marketing our services off our platform
  2. Communicate with you about products or services that we believe may interest you

D. To improve our services and develop new ones

  1. Administer focus groups, market studies and surveys
  2. Review interactions with customer care teams to improve our quality of service
  3. Understand how users typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how users react to it)
  4. Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users)

E. To prevent, detect and fight fraud and other illegal or unauthorized activities

  1. Find and address ongoing, suspected or alleged violations of our Terms of Use, notably through the review of reports and interactions between members
  2. Better understand and design countermeasures against violations of our Terms of Use
  3. Retain data related to violations of our Terms of Use to address the violation and prevent against recurrences
  4. Enforce or exercise our rights, for example our rights set out in our Terms of Use

    5. Communicate to individuals who submit a report, including what we’ve done as a result of their submission

F. To ensure legal compliance

  1. Comply with legal requirements
  2. Assist law enforcement

For information on how we process personal information through profiling and automated decision-making, please see our FAQ.

To process your information as described in this Privacy Policy, we rely on the following legal bases:

  1. Provide our service to you:The reason we process your information for purposes A and B above is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, make it viewable to other users and recommend other users to you and to otherwise provide our free and paid features to you and other users.

  2. Legitimate interests:We process your information for purposes C, D and E above, based on our legitimate interest. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you and promote our own services, we process information to help keep our users safe and we process data where necessary to enforce our rights, assist law enforcement and enable us to defend ourselves in the event of a legal action.

  3. Comply with applicable laws and regulations:We process your information for purpose F above where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations. For example, we retain traffic data and data about transactions in line with our accounting, tax and other statutory data retention obligations and to be able to respond to valid access requests from law enforcement. We also keep data evidencing consents users give us and decisions they may have taken to opt-out of a given feature or processing.

  4. Consent:If you choose to provide us with information that may be considered “special” or “sensitive” in certain jurisdictions, such as your sexual orientation, you’re consenting to our processing of that information in accordance with this Privacy Policy. From time to time, we may ask for your consent to collect specific information such as your precise geolocation or use your information for certain specific reasons. In some cases, you may withdraw your consent by adapting your settings (for instance in relation to the collection of precise geolocation) or by deleting your content (for instance where you entered information in your profile that may be considered “special” or “sensitive”). In any case, you may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

5. HOW WE SHARE INFORMATION

Since our goal is to help you make meaningful connections, the main sharing of users’ information is, of course, with other users. We also share some users’ information with service providers and partners who assist us in operating the services, with other Match Group companies for specified reasons as laid out below and, in some cases, legal authorities. Read on for more details about how your information is shared with others.

  1. With other users

    You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible.

    If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.

    If someone submits a report involving you (such as a claim that you violated our Terms of Use or Community Guidelines), we may communicate to the reporter actions, if any, we took as a result of their report.

  2. With our service providers and partners

    We use vendors to help us operate, distribute, market and improve our services, such as data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. We also share information with vendors who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising vendors.

    We follow a strict vetting process prior to engaging any vendor or working with any partner. Our vendors and partners must agree to strict confidentiality obligations.

  3. For corporate transactions

    We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

  4. With law enforcement / when required by law

    We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

  5. To enforce legal rights

    We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

  6. With your consent or at your request

    We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

    We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, location in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with other Match Group companies and third parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyze and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources.

6. Deleting Your Personal Information

At Lifepin, we respect your right to privacy and provide you with the ability to delete your personal information and account at any time.

How to Delete Your Account

You can request the deletion of your account and associated personal information in the following ways:

In-App Deletion

If you decide to leave Lifepin, you can delete your account directly within the app:

  1. Navigate to the ‘Settings’ page while logged in.
  2. Click on the ‘Delete Account’ link and confirm your decision.
  3. ⁠Once you delete your account: Your account will be deleted immediately, and your profile information will no longer be accessible.

It may take some time for all of your content (e.g., posts, photos, or other data you’ve shared) to be completely removed from our systems. If you attempt to create a new account using the same credentials during this period, your previous account will be reactivated.

Email Request

Alternatively, you can request account deletion by emailing us at lifepin.help@gmail.com. Please include the subject line “Account Deletion Request” and provide your account details to help us process your request promptly.

7. YOUR RIGHTS AND CHOICES

We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

  1. Access / Update tools in the service.Tools and account settings can help you access, rectify or remove information that you provided to us and that’s associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer care team for help.
  2. Device permissions.Mobile platforms can have permission systems for specific types of device data and notifications, s uch as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
  3. Account closure.You can close your account by using the corresponding functionality directly on the service.

We also want you to be aware of your privacy rights. Depending on where you live, you may have the right to:

  1. Access/know.You may have the right to request a copy of the information we keep about you, and in certain circumstances to receive this in a portable format. You can exercise your right to access by putting in a request.
  2. Delete/erase.You may request that we delete the personal information we keep about you. You can exercise your right to delete by submitting a request.
  3. Correct/rectify/update.You can correct most information you provided to us by editing your profile directly in the service. If you believe the information we hold about you is inaccurate, you may contact us to rectify it.
  4. Object/restrict. You may also have the right to object to or request that we restrict certain processing. To do so, please contact us.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact us to submit a separate request for their information. We may also ask them to provide proof of identity before we can answer the request.

Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth and thus cannot ensure that you are 22 years of age or older.

8. HOW LONG WE RETAIN YOUR INFORMATION

We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other users. Note that we will close your account automatically if you are inactive for a period of two years. After your account is closed, we will delete your personal information, as laid out below:

  • To protect the safety and security of our users, we implement a safety retention window of three months following account closure. During this period, we keep your information in the event that it might be necessary to investigate unlawful or harmful conducts. The retention of information during this safety retention window is based on our legitimate interest as well as that of potential third-party victims.
  • Once the safety retention window elapses, we delete your data and only keep limited information for specified purposes, as laid out below:
    • We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction and “traffic data” / logs for one year to comply with legal data retention obligations. We also keep records of consents users give us for five years to evidence our compliance with applicable law.
    • We maintain limited information on the basis of our legitimate interest: we keep customer care records and supporting data as well as imprecise location of download / purchase(s) to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, profile data in anticipation of potential litigation, for the establishment, exercise or defense of legal claims, and data necessary to prevent users who were banned or people who were found to be under the age of 18 from opening a new account, for as long as necessary to ensure the safety and vital interests of our users.
    • Finally, we maintain information on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings.

9. NO CHILDREN ALLOWED

Our services are restricted to individuals who are less than 22 years of age.

10. PRIVACY POLICY CHANGES

Because we’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations about our data practices remain up-to-date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.

11. HOW TO CONTACT US

If you have any questions about this Privacy Policy, our practices relating to the Platform, or your dealings with us, please contact us at lifepin.help@gmail.com